Privacy Policy

Effective Date: August 25, 2026

Benchmark Refining Group ("Benchmark Refining Group," "Benchmark," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website, requesting refining services, submitting materials for evaluation, contacting our team, or otherwise interacting with us.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Benchmark Refining Group, we may collect the following information:

Information You Provide

You may voluntarily provide information when you:

• Submit a quote or refining request

• Contact our team

• Request a collection or shipping kit

• Submit information through a form

• Request a material review

• Use our precious metals calculator

• Establish or maintain a refining account

• Communicate with us regarding a shipment or settlement

This information may include:

• Name

• Business name

• Business type

• Email address

• Mailing or business address

• Material descriptions

• Shipment information

• Refining and settlement information

• Other information you choose to provide

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• Website usage and interaction information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

Benchmark Refining Group may use information collected to:

• Respond to inquiries and service requests

• Provide refining services

• Evaluate and process submitted materials

• Prepare quotes, estimates, and settlement information

• Communicate about shipments and refining transactions

• Process payments and settlements

• Provide customer support

• Improve our website, services, and customer experience

• Maintain website security

• Detect, prevent, and investigate fraud or unauthorized activity

• Comply with applicable legal and regulatory requirements

• Send service-related communications

• Send marketing communications where permitted by law and where appropriate

We do not use information for purposes that are incompatible with the purpose for which it was collected without appropriate notice or authorization where required.

3. Precious Metal and Material Information

Information you provide about precious-metal-bearing materials may be used to evaluate your refining request, process your material, calculate settlements, maintain transaction records, and provide related services.

Benchmark Refining Group may retain transaction and refining records as reasonably necessary for business, accounting, legal, regulatory, and operational purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics and Third-Party Services

We may use third-party service providers to support website hosting, analytics, communication, payment processing, security, advertising, or other business functions.

These providers may receive information necessary to perform services on our behalf. We expect service providers handling personal information to use it only for authorized business purposes and in accordance with applicable requirements.

6. How We Share Information

Benchmark Refining Group does not sell your personal information as a business practice.

We may share information when reasonably necessary with:

• Service providers and contractors supporting our operations

• Payment and financial service providers

• Shipping, logistics, or material transportation providers

• Technology and website service providers

• Professional advisors

• Government authorities or law enforcement when legally required

• Other parties when necessary to protect our rights, property, safety, customers, or business

We may also disclose information as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

7. Data Security

Benchmark Refining Group takes reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal and transaction information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.

Retention periods may vary depending on the type and purpose of the information.

9. Your Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.

You may also have the ability to opt out of certain marketing communications.

To make a privacy-related request, contact us at:

info@benchmarkrefining.com

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are intended for businesses, professionals, and other adult users. Benchmark Refining Group does not knowingly collect personal information from children through our website.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation as appropriate.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Benchmark Refining Group is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated Effective Date will appear at the top of this page. Your continued use of the website after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the information we maintain about you, please contact:

Benchmark Refining Group
Email:info@benchmarkrefining.com